Returns & Exchanges

At Shop Chain Link, we want you to be completely satisfied with your home hardware and fencing supplies. If your purchase doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all components, manuals, and hardware are included to qualify for a refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.